FAQ

Frequently Asked Questions

Got a question? We are here to answer!

Hexmas

Please order before these dates to make sure your package arrive before 24 December:


Denmark (incl. Bornholm): 21 December

Rest of Europe: 16 December

Rest of the World: 2 December


Yes, of course! Every product bought in November and December can be exchanged or returned until January 30.

Order & Shipping

We aim to be as fast as possible, but please allow 7 business days for Danish orders and 20 business days for international delivery.

Once your order has been dispatched, you will receive a confirmation email and/or an SMS with your track & trace number. You can track your item on www.pakke.dk/spor_din_pakke as well as your local post-office website.

Yes, we ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely.

Please allow 7 business days for Danish orders and 20 business days for international delivery. Please allow these timeframes before contacting us about a missing order.

We get our shipping rates through Shipmondo but sometimes some countries are not listed. If that's the case with you please contact us so we can find a solution. We should be able to find a way to ship to most countries.

Sorry for the inconvenience! 

Of course, simply let us know as soon as possible - via email or contact us form. We have fast shipping, so it's always best if you send us any requests as fast as possible.

Unfortunately we cannot amend orders or shipping addresses after an order has been placed.

Any order which includes pre-order items will ship once all items are available. The estimated ship date for each pre-order item is detailed within the item description on the product page. Orders are shipped by the chosen shipping method selected at checkout.

If you want us to ship all non-pre-ordered items in your order (and then ship the pre-ordered items later), please write this in a comment at check-out, and please note you will be billed for this as well.

If the garment/item is in our current collections - and is NOT second-hand (meaning there's usually only one available) - simply select the size that is sold out - if the item is due to come back in, you can simply enter your email and we will email you once it's restocked. Most of the time you can pre-order the item and we'll send it as soon as it's available (see details on the product page). We do not restock any clearance items - these are reduced to clear. 

Exchange & Return

We have a full policy you can read HERE.

Please state clearly what you are returning and what size etc. you require. You are liable for the return P&P (Postage And Packaging). We exchange Danish orders free of charge - international orders will be due P&P for the re-shipping of the new item/s. We have a full policy you can read HERE.

Payment

All major credit cards eg. VISA, MasterCard

PayPal

American Express (via PayPal)

Discover (via PayPal)

Amazon Pay

Shop Pay

Apple Pay

Google Pay


All payments are done on a secure page and we do not store your card details nor share your information with any third parties.

All our prices are in DKK [kr Danish Kroner] but you can pay in any currency. Your Bank/PayPal will deduct the amount equal to your order-total, all automatically. We have a built in currency converter on the site, but this is a guide only; you need to check with your preferred payment method for the exact rates, as these change.

You will qualify for a cash refund if you return your unwanted items within 14 days of receiving your order. You will be credited to your original payment method. Items returned after 14 days but before 28 days will be eligible for a store credit. We do not refund gift cards.

WEIRD KULT

Please see below for approximate size conversion.

Read product information for variables (second-hand clothes can of course be different sizes)!


Yes - these are available in 100 kr, 300 kr, 500 kr, 1,000 kr and 2,000 kr denominations. These can only be used in the WEIRD KULT Store at www.WEIRDKULT.dk. Buy Gift Cards at weirdkult.dk/products/gift-card

Please see chart below for size measurements. We measure everything flat, so you should double our measurements to get approximate body measurements. 

 

We aim to be as ethical as possible and all of our own products are designed in Denmark and produced mostly in Denmark and Germany or other European countries. Some of our products are made in Asian countries (like China), and our second-hand products are made all over the World. 

If the origin country of the product is known to us, you can read it in the product description.

Unfortunately we don't have a physical store, WEIRD KULT is a webshop only. 

But! We do make pop up shops from time to time & attend markets.

Keep an eye on your favourite social media & subscribe to our newsletter (we don't send normal newsletters 'cause we hate spam as well) to make sure you don't miss it next time!

You can use the JOIN THE KULT formula at the bottom of the page.